Should You Get a Monitored Security System?

Oct 18, 2018

If you're thinking about installing a security system, you may be wondering if monitoring is a necessary feature. While an unmonitored system is better than nothing at all, there are some critical things you should consider before making a decision.

The Benefits of Monitoring

The noise and commotion caused by the sirens and lights associated with an alarm system might scare off a thief in the night, but only a monitored security system can provide you comprehensive protection in the event of an emergency.
What if there is a fire or carbon monoxide leak? What if the occupants of the home or business are incapacitated? Instead of having to rely on your neighbors or a passerby to be alerted to the commotion, with a monitored system you'll have highly trained technicians in a central facility at your disposal. In situations like these, having emergency personnel arrive on the scene as quickly as possible is paramount, and monitoring adds that valuable extra layer of security to your investment.
If you choose to install an alarm system without monitoring, here are some critical things you need to consider:

How will you be alerted if your alarm is triggered?

An unmonitored system will only send you a text message or email. But what if the customer doesn’t see it or cannot respond to it? With a professionally monitored account operators are watching your alarm 24/7. They will dispatch the police on your behalf if you are somehow unreachable because you’re in a bad cell area, on vacation, in a meeting and have your cell phone off, etc. They will still try to call you to ask for instructions, but if they can’t reach you, they will dispatch the police and fire department. The dispatchers will also have a list of friends, neighbors, or relatives the customer trusts to investigate an alarm.
Also,  in the event of a CO (carbon monoxide) alert, the people in the house might be unconscious. If there is a fire, smoke might prevent the occupants from placing a call to the fire department. And if a burglary turns into a home invasion, the intruder could very well use force to prevent the homeowner from calling the police. But if the operator calls and doesn’t get a response, they will assume the incident is legitimate and send the proper authorities.
Additionally, with a monitored account, the customer can have panic buttons (like a holdup button at a cash register, but portable). If something crazy is happening, the customer just presses the panic button, and the operator dispatches the police immediately. This is impossible with a non-monitored alarm. 
Similar protection includes ambush and duress codes. An ambush code is a code that disarms an alarm system but silently sends an ambush signal to the monitoring center. You use this if you’ve been ambushed (hence the name) and the bad guy is making you disarm your own system.
A duress code is a fake password the customer provides to an operator who has called them asking if they are okay and if they need the police dispatched. This code alerts the operator that you are under duress and someone is making you give out your password to prevent a police dispatch. The operator plays along but dispatches the police after the call.
Only a professionally monitored system allows you to use panic signals, ambush codes, and duress codes, and have the police and fired department arrive when you are unaware of the alarm or incapacitated.
Worried woman looking through blinds

What will you do once you have been notified?

Once you receive the text that the alarm has gone off, you may have a couple of different options depending on the type of system you’ve installed. If you have a system with security cameras recording footage at specific entrances and you have web-based access to the footage, you can log into the wireless camera to look at the footage and decide if you want to call the police.
Other options would include calling a neighbor to check on your home or calling your local police department immediately. (Note: Don’t call 9-1-1! If you are on vacation and hours away from home, calling 9-1-1 will only route you to the closest emergency center. Chances are they will not be able to transfer you to your local police department or have the number to your hometown police department. Make sure you know the local police department’s phone number.) Keep in mind that some municipalities charge you a fee if called for too many false alarms.

A monitored security system allows you to bypass all of these steps by having the monitoring center instantly contact the police or fire department for you if they need to be dispatched. You won't have to fumble around to look up the right number. The alarm signal will also tell the operator specific information about where the potential burglary or fire is occurring, and they will update the police and fire departments as more information comes in.

Do you react well to high-stress situations?

Maintaining control is the scariest part of self-monitoring an alarm system as research indicates 75 percent of people become so mentally paralyzed in a life-threatening situation that they are unable to think clearly or plot their escape. If you hear a window shatter in your home during the middle of the night, do you feel confident in your ability to react quickly and appropriately? The operators at a central alarm station are highly trained and are prepared for the worst.
If you are thinking about installing an alarm system for your home or business and want to learn more about your options, you can have us come out and give you a free estimate. FSS can monitor your fire alarm, burglar alarm, or cameras all without you breaking the bank. Reach out to us at 888-412-5356, and we'll help figure out what works for you.

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