With over 45 years of experience, FSS Technologies is a family-owned business leading in fire protection contracting and an industry leader in providing security system service and life safety solutions. We are more than a fire safety company or fire alarm supplier. We provide technology-leading solutions for surveillance, access, audio and video, intercom systems, fire alarms, intrusion, and residential security. We also offer service, inspections, and monitoring.
Our mission is to make your life easier through technology. Our commitment is to find the best solutions for your home and business—all while reducing the total cost of ownership and providing world-class 24-hour customer service. When you call us, you speak with a committed customer care specialist, not a machine.
FSS consistently delivers high-quality customer satisfaction because we are focused on attracting, training, and retaining the best talent in the security industry. Each member of our team receives ongoing training and is empowered to solve customer issues without hassle. All of our technicians hold NICET certifications and are factory certified by the manufacturers we represent. Read more about the training and certifications our technicians undergo.
FSS Operates Under 5 Primary Business Values
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Our Customers Are Our Business! We take care of you.
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Making Life Easier Through Technology! Provide the latest and best quality equipment.
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100% Satisfaction and World Class Service and Support! Our customers deserve it!
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Provide a Fun, Enjoyable work environment! Our team should look forward to Monday.
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Attract, Train, and Retain the Best in the Industry Invest in and support our employees.
Our Teams
Meet Our Executive Team
From Left to Right: Frank Claxton, IT Manager; Nataysha Handy, Administration Director; Garrett Handy, Vice President, Sales and Marketing; Kristy Weirich, Accounting Manager; Tom Delisle, Michigan Branch Manager/Managing Partner; Penny Handy, C.O.O.; Jeff Handy, C.E.O. & President; Dena Earley, Billing Director; Dave Handy, Operations Director; Chris Sharp, CAD Director
Meet Our Chicago Team
Meet Our Detroit Team
Expertise ranked FSS Technologies in the Top 16 Home Security Companies in Detroit.
Meet Our Detroit Sales Team
(left to right) April Ritchie, Spencer Bonofiglio, Tom Delisle, Evan Whitfield, Caleb Youngs, and Jim Kantzer
Not pictured: Randy Mack
Meet Our South Bend Team
Meet our South Bend Sales Team
(left to right) Chris Chevrie, Larry Weaver, and Mike English
Meet our Customer Management Team
The customer management team was created to better manage our growing customer base. Over the years, FSS Technologies allowed our people to make changes to customer accounts as needed. However, we found that it is extremely important to ensure that all changes in our software are made according to FSS policies and procedures, ensure all changes are properly documented, checked for accuracy, and that there is a strong measure of quality control. The CMT team handles invoicing issues, processing of projects, contract management, lien waivers, customer contact information, and all aspects of managing the account. If you have any questions regarding your account, please feel free to contact us at cmt@fsstechnologies.com, and one of our team members will reach out to you.
Dena Earley, Director Customer Management
Dena has been with FSS Technologies for three years. She came to FSS from Verizon where she managed a major corporate accounts group. Dena is well versed in customer management and has lived in the world of customer management throughout her career. She has been a tremendous asset to FSS, and we love working with her.
Abby Taylor, Customer Management Team
Abby has been with FSS Technologies for just over a year. She joined FSS as a receptionist and was quickly promoted to our collections team and now to the customer management team. Abby spent most of her career as a school teacher, so this job is a vacation for her. We are so happy to have Abby at FSS.
Amber Teal, Customer Management Team
Amber has been back with FSS Technologies for nearly three years after leaving to raise her family. She finally had enough of raising kids and decided to return to FSS Technologies on our collections team and now the customer management team. We love working with Amber and having her on our team.
Jesse Anders, Customer Management Team
Jesse has been with FSS Technologies for two years. She started as a receptionist with FSS and was quickly promoted to another role in job processing and now to the customer management team. Jesse is fabulous to work with, and we love having her on the team.
Jessica Ranker, Customer Management Team
Jessica has been with FSS Technologies for a little over a year. She started as a receptionist with FSS and was quickly promoted to another role in job processing and now to the customer management team. Jessica is a fantastic teammate, and we love having her.
About the FSS Technologies Website
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