Reasons to Choose a Local Security Company
Feb 24, 2022
If you’re thinking about investing in a home or commercial security system, or switching providers, you may be weighing both local and national companies. Who can you trust? Is there a difference in service? Does a larger company necessarily mean better? There are pros and cons to both sizes of company, but the advantages of a local security company might surprise you.
Just like most industries, name recognition can make a huge difference. Product information, reviews, and customer testimonials are easily found online for large national brands while a small, local security company might not occupy the same amount of bandwidth. On the other hand, a large name might not mean much at the local level if that name is represented by a local dealer or franchisee.
Sales and Installation
National security companies tend to involve high-pressure sales while local companies are typically less pushy. A national brand might have their hands tied based on the packages decided by their national headquarters, while local companies could offer more personalized recommendations. Local companies such as FSS Technologies can provide you with highly customized sales packages and installations. Quick and Personalized Service
A national brand might be able to quickly onboard and install systems for new customers, but they are also notorious for customers experiencing long waits on service requests. Local companies are often nimbler and more capable of quickly responding to service requests, which can have you operating more efficiently.
With a local security company, you often experience faster emergency response times since security monitoring is also typically kept local. With a national brand, calls and emergency alerts could bounce around throughout the country before reaching an endpoint. A smaller company often has fewer clients, so they place higher value on each customer as an individual.
Local security companies often have the personalized caring touch that customers appreciate out of their security system brand. Calls and emails are typically answered by real employees opposed to an automated system. Oftentimes with local companies, you might continuously work with the same employees from initial evaluation through installation and monitoring, which only creates additional trust.
They Live There Too
Remember, the employees of local security companies are your neighbors. They know the area, both physically and culturally, and have a vested interest in keeping it safe. A fellow member of your community sounds like the obvious choice. This serves as an advantage for both those monitoring and responding to any emergencies.
When it comes time to choose your security company, keep in mind that smaller local companies often use the exact same products and technology that larger companies offer, but they possess certain intangible qualities such as enhanced customer service and familiarity. They are often far more connected with local law enforcement and community organizations to further enhance your security and peace of mind.
If a reputable, highly experienced company is what you’re looking for, FSS Technologies offers over 45 years of commercial and domestic security and alarm monitoring experience, coupled with the latest technology. FSS can provide precise recommendations within our Chicago, Detroit, and South Bend service areas to properly secure your home or commercial property.